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Care Coordinator Associate
Family & Nursing Care, a growing, fast-paced home care registry with an excellent reputation for serving the senior community since 1968 seeks a Care Coordinator Associate with a commitment to excellence.
The Care Coordinator Associate will assist the Coordinating Department in providing administrative and customer service support with scheduling nursing referral services to clients.
Responsibilities:
- Contacts and responds to calls from caregivers regarding their availability and skills.
- Reviews answering service messages daily to identify any matters of concern that arose overnight or on the weekend.
- Notifies Care Coordinators about any matters that arose with a sense of urgency to facilitate expedient responses.
- Acts as liaison between Care Coordinators and the On-Call Coordinator, providing instructions, updates, ongoing client engagements, etc.
- Provides back-up coverage for Care Coordinators when they are out of the office or on vacation.
- Assists Coordinators with emergency and/or substitute referrals.
- Ensures all activities or conversations with clients are documented; advises Care Coordinators of any client modifications or changes to their requested services or plans of care
- Records minutes for Coordinating Department meetings and distributes copies.
- Types correspondence and manages special projects as needed.
- Assists with phone coverage for reception as requested.
- Turns in weekly status reports.
Requirements:
- 2-3 years administrative experience (e.g., in a doctor’s office, as a customer service rep, or healthcare call center rep).
- Experience with servicing the senior citizen population a plus.
- Associate degree or higher preferred.
- Proficient with MS Office Suite.
- Excellent interpersonal and communication skills.
- Ability to rectify problems while ensuring the highest level of customer satisfaction.
- Excellent organizational skills, attention to detail, and ability to multi-task and work well under pressure, despite numerous interruptions and background noise.
- Able to meet task and report deadlines consistently.
- Ability to work weekends, as required by a floating schedule.
Apply Now:
Forward your cover letter, resume, and salary requirements to:
Family & Nursing Care is an Equal Opportunity Employer offering competitive salaries, generous benefits and a 401(k); and ample growth opportunities for individuals with the drive and initiative to succeed. We provide a supportive and collaborative work environment in which we seek to promote everyone’s success and growth. This philosophy is evidenced by the length of time we have been in business, client satisfaction, the longevity of many of our staff members, and our staff’s ability to achieve unparalleled results.
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