Frequently Asked Questions
After having thousands of conversations with families since 1968, we’ve heard almost every question from prospective clients and their family members and have experience with everything from the usual scenarios to the highly unusual situations and/or family dynamics.
Choosing home care is an important decision—one that should never be taken lightly—even if you’re in a crisis and need assistance immediately.
For additional information regarding Family & Nursing Care and our home care services call 800-588-0517 or email us.
Below you’ll find some of the questions most frequently asked throughout our years in business—and our answers.
A: Yes! You never know when you will need to give us a call. We are available and working for you 24/7/365.
A: Many people aren’t aware of the flexible nature of home care. Care can be arranged for just a few hours a day up to 24 hours a day. There is no long-term obligation.
We recognize that every family’s needs are different and there is no one-size-fits-all answer. People who try home care experience such positive changes in their life and in the life of their loved one that they often choose to receive services long term. We work together with you to find a solution for your unique family situation.
A: The most important responsibility for our office staff is deciding which Caregivers truly are the best of the best. All Caregivers are at a minimum, Certified Nursing Assistants (CNAs) and must have at least 2 years of experience to even be considered for the screening process. They go through a rigorous 5-step screening process, including a thorough evaluation of practical and interpersonal skills, competency testing, reference checks, background checks, and much more. Annually, we only accept the top 7% of all applicants.
A: Since 1968, Family & Nursing Care has helped tens of thousands of families by providing access to Caregivers who provide the following:
- Activities of Daily Living: Bathing, dressing, personal hygiene, meal preparation, feeding, toileting, continence care, transferring, and lifting.
- Mobility Assistance: Range of motion exercises, assistance with walking, and turning/positioning in bed.
- Companionship: Engaging in activities and hobbies, keeping the body and mind stimulated, medication reminders, and encouraging independence.
- Support Services: Linens, laundry, light housekeeping, shopping and errands, accompanying and transporting to/from appointments.
- Medication administration. Certified Medication Technicians administer prescribed medications under the supervision of a Registered Nurse (RN).
- Skilled Nursing: Medication management, diabetes management, tube feeding, wound care, injections, and ostomy care.
A: At Family & Nursing Care, more than 1,300 Caregivers with diverse skills and training are available to be perfectly matched for your specific needs, including Alzheimer’s Disease/Dementia, Parkinson’s Disease, Cancer, Hospice and Palliative Care, Pneumonia, Diabetes, Heart Disease and Heart Attack, Stroke, Depression. We also have Certified Medication Technicians (CMTs) for medication administration needs and Nurses (LPNs and RNs) for more skilled needs like wound care, injections, and more.
A: In addition to being the oldest and most experienced home care services company in the area, Family & Nursing Care is far ahead of its local and national competitors in its operational and service excellence and more. We consistently exceed our client and Caregiver expectations. There is a reason 97% of our clients say they would refer a loved one. For a complete list, click here.
A: While the majority of our clients tend to be older adults, we serve clients of all ages. Please call us to talk through your specific situation.
A: Because we fervently believe it is our job to provide peace of mind, Family & Nursing Care employs a full-time, dedicated Long-term Care Insurance (LTCI) Manager to help you understand the process and maximize your benefits. If you are a Family & Nursing Care Select client, we will submit the necessary claim documentation to your LTCI carrier and bill and receive reimbursement from them directly; you don’t ever have to think about paperwork.
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