At Family & Nursing Care, compassion and connection form the heart of everything we do. One of the most meaningful ways this commitment comes to life is through our in-person home visits — when our Client Services Managers (CSMs) step into clients’ homes to listen and ensure that the overall care experience continues to meet each person’s unique needs.
These visits go far beyond a routine check-in. They are opportunities to strengthen relationships, foster trust, and support clients and families — a defining difference in Family & Nursing Care’s approach.
Every client’s situation is different, and so is every home visit. By sitting with clients and their families face-to-face, CSMs gain insights that simply can’t be captured over the phone. They learn how the home environment supports the client’s comfort and safety, and hear directly from clients and families about any updates to their preferences and needs.
“Home visits allow us to truly see the full picture,” said Kelly Salb, Vice President of Client Services at Family & Nursing Care. “We can learn how a client is doing physically and emotionally — whether they’re feeling engaged, supported, and content at home — and make sure their experience with our service feels right.”
Each visit is guided by empathy, professionalism, and purpose. CSMs typically:
These conversations often spark small but impactful adjustments — from revisiting a client’s meal preferences to adjusting schedules to better fit their routine.
For clients and their families, home visits provide reassurance and peace of mind. They know they have a trusted partner to help address changes and support their choices. Clients also have a stronger voice in shaping their experience, sharing hobbies, goals, and ideas that bring joy and meaning to daily life.
“Families appreciate that we’re not just checking boxes — we’re building relationships,” Kelly added. “We’re there to make sure their loved one feels seen, heard, and cared for in a way that’s deeply personal.”
For our CSMs, home visits are among the most rewarding parts of the job. They provide valuable context that goes beyond what’s discussed over the phone, allowing CSMs to see clients’ daily lives firsthand. The result is a richer understanding of each person’s needs — and a deeper sense of purpose in helping them thrive at home.
These visits exemplify Family & Nursing Care’s proactive, client-centered mission: care that adapts, connects, and grows alongside the people we serve.
To learn more about our services, visit our Home Care Services webpage.
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