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“She (Client Services Manager Kelly) exceeded all of our expectations of your services by coordinating, communicating with, and advising us and our CNAs in an effective, informative, and timely manner.”
– Jonathan W. and Madelyn A., client’s children

It is both challenging and emotionally draining to find exceptional care. It’s difficult to do it alone—and with our Client Services Managers, you won’t have to.

Family & Nursing Care provides clients with a dedicated Client Services Manager, who will be the primary point of contact for all your home care needs, both practical and emotional.

Your Client Services Manager (CSM):

•  Has a high level of training to serve as a liaison to families, professionals, and clients every step of the way; we’ll stick by your side to make sure what needs to get done does.
• Visits clients in the hospital and helps with a smooth transition home; it’s so nice to see a friendly face.
• Makes personal visits in the comfort of your home; a cup of tea and a warm blanket go a long way.
• Takes the time to listen and get to know you personally; by building a close relationship, the CSM better understands your specific situation.
• Maintains ongoing communication with clients and their families, and any professionals involved to make sure we exceed your expectations.
• Facilitates additional resources to guide you through the challenges you may face as your loved one’s needs change.
•  Is ready to talk to you about schedule changes, concerns, compliments, questions…whatever you need.

“Amanda, my Client Services Manager, not only asked about my mom’s physical condition, but also about her personality, and her likes and dislikes. Amanda made me feel like my mom was a unique person, and not just a nameless, faceless client.”
– Lisa K., adult daughter