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We are proud to announce that Family & Nursing Care has been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the 11th year in a row based on survey results from 2025. This prestigious honor reflects our commitment to delivering exceptional experiences for the people we serve, as well as for the dedicated staff and caregivers who make our work possible.

About the NBRI Circle of Excellence Award

The NBRI Circle of Excellence Award honors organizations that demonstrate outstanding performance and satisfaction across multiple stakeholder groups. Winners are selected based on survey results that measure positive feedback from clients and family members, staff, and caregivers, evaluating areas such as quality of service, loyalty, communication, responsiveness, and overall satisfaction.

Receiving this award for 11 consecutive years underscores the consistency and excellence with which Family & Nursing Care delivers support, trust, and access to compassionate care. Each year, survey results — including satisfaction scores, referral likelihood, and testimonials — help validate our approach and highlight what sets us apart in the industry.

Key Takeaways

Some notable insights from the feedback received in 2025 include:

• New clients reported 92% satisfaction with the Family & Nursing Care office staff. Nearly 95% felt their concerns were addressed during the initial intake process and 93% are satisfied with their Client Service Managers. Among all clients, 97% said they would recommend Family & Nursing Care to a friend or family member.
• Caregivers ranked all survey topics well above industry average, with Job Satisfaction, Culture & Climate, and Recognition ranked the highest. Notably, 92% said “I am proud to tell people I work with/for Family & Nursing Care” and 90% said “Overall, I like being a caregiver with Family & Nursing Care.”
• Our office staff survey assesses 14 different areas, all of which exceeded the stretch performance level. Several topics exceeded 90% satisfaction, including understanding job expectations, feeling that their work is impactful, and that they are encouraged to do what is right.

The Significance of This Award

The NBRI Circle of Excellence Award is proof that our clients and their families feel heard, supported, and cared for. It shows that employees and caregivers find purpose and fulfillment in their work.

For more than 58 years, Family & Nursing Care has been a trusted and leading home care resource in the Mid-Atlantic region. By consistently assessing and acting on the feedback of everyone in our community, we can ensure that the services offered continue to meet the highest standards today and in the future.

To learn more about our award-winning culture, visit the Family & Nursing Care Why Us webpage.