How to Vet Private Duty Home Care Companies

The quest to find a private duty home care company can add stress to an already overwhelming situation. With countless options and opinions, where do you start?

Although you can never ask enough questions, we’ve prioritized the main areas to investigate before you commit to a company to care for your loved one.

Top 6 Questions to Ask When Choosing a Caregiver

1. How will you help me manage the care I receive?

It is both challenging and emotionally draining to find exceptional care. Find a company that has dedicated staff to help you through this process. For example, Family & Nursing Care provides clients with a dedicated Client Services Manager, who has a high level of training to serve as a liaison to families, professionals, clients, and families every step of the way.

2. How do you measure the quality of your service?

Every home care company says they provide quality care, but unfortunately, not all do. Top tier companies can prove that they will refer only the highest quality caregivers through rigorous screening processes (only 7% of applicants pass ours). Customer service survey data and awards should back up their claims. For example, according to our independent client survey, 98% of respondents said they would refer Family & Nursing Care to a friend, family member, or colleague. In addition, we were recognized last year as one of the top two best private duty home care agencies nationwide by DecisionHealth™.

3. What kind of training do your caregivers receive?

Training is paramount to provide the best care possible. That’s why Family & Nursing Care Select conducts caregiver hands-on skills labs and partners with Relias, the leading provider of online continuing education for healthcare, senior care, and disabilities professionals. Plus, Family & Nursing Care Select pays for a caregiver to become a Certified Medical Technician (CMT) which allows them to administer medications under the direction of the delegating nurse. We also assist the independent contractor caregivers registered with Family & Nursing Care Classic with information about training opportunities to enhance their skills.

4. How do you ensure the right caregiver match is made for my loved one?

Clients should expect that a home care company will strive to find the best caregiver match, taking into the consideration the client’s needs and personality. The priority we place on matching the right caregiver to the right client in the right situation is one of the reasons we have been in business for half a century. According to our independent client survey, 96% of respondents agree that their caregivers’ skills were a good match for their needs. View our Family & Nursing Care – A Special Bond Video to see an example of how the perfect match can create a special bond.

5. How do you help older adults in your community?

The leadership team at Family & Nursing isn’t just professionally committed to the wellbeing of older adults; they are personally passionate about it as well. Our founder, Sandy Kursban, established the Family & Nursing Care Foundation in 2008. As a fund of Montgomery County, the Foundation supports older adults in two very important ways: (1) Awarding grants to community partners to help lower-income older adults gain access to home care. (2) Providing scholarships for students to pursue a career as a caregiver.

6. How long has your company been in business?

This is a simple question, but an important one as the industry continues to grow exponentially. The number of years a company has been in business is not necessarily indicative of the quality of services, but it does reflect on the stability and success of the company. Family & Nursing Care is celebrating its 50th year in business in 2018. The fact that 98% of survey respondents said they would recommend Family & Nursing Care to a friend or family member contributes to our longevity.

Choosing a provider is an important decision—one that should never be taken lightly, even if you’re in a crisis and need assistance immediately. If you need more guidance, Family & Nursing Care is here to answer your questions 24 hours a day, 7 days a week at 301-588-8200.

For more information on our home caregiver services, call 800-588-0517 or email us.

 

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