Lauren Whaley joined the Family & Nursing Care team in October 2020 as a Client Services Manager Associate before quickly being promoted the next year to Client Services Manager. In addition to her other responsibilities, Lauren supports the clients and families at Riderwood Senior Living in Silver Spring, Maryland, where she enjoys making home visits and getting to know each client on a personal level to better understand their needs.
Prior to joining Family & Nursing Care, Lauren worked at Make-A-Wish Foundation and Easterseals where she helped assist families in need. This experience combined with her diverse skill set and passion to enhance the lives of others has helped her excel as a Client Services Manager.
Known for providing a high level of customer service through empathy, guidance, and compassion, the clients and families Lauren supports often sing her praises. Her attention to detail, dependability, organization, and calm demeanor allows her to effectively communicate and connect with clients and co-workers alike.
A graduate of the University of Maryland with a degree in Family Science, Lauren enjoys spending her free time with family and friends and being outdoors as much as possible.
At Family & Nursing Care, our team of highly trained Client Service Managers serve as liaisons, educators, listeners, and problem solvers to help meet clients’ caregiving needs every step of the way. They are responsible for communicating with clients, families, and healthcare professionals, while working in tandem with Care Coordinating Managers to match the right Caregiver to each client. To learn more about how our team can help, visit our Client Services Managers webpage.
800-588-0517
