How Our Caregivers Set Us Apart from the Competition

Since the day Sandy Kursban started Family & Nursing Care in October 1968, it has been a top priority to ensure that every single Caregiver is the best of the best. After all, home care is about trust; you are letting someone into your household to take care of your loved one—often in personal ways—and that is no easy feat. You want to feel safe and secure in your choice. The Caregiver should be someone who you would trust with your loved one as much as you would trust yourself.

Ensuring such dependability goes beyond the Caregivers’ skills, to who they are as human beings. That’s why every Caregiver that Family & Nursing Care employs or refers to must share our values of respect and love for aging adults, and they must be compassionate, reliable, and trustworthy.

You may be wondering how we can be certain that every Caregiver embodies these qualities and required skillsets. The answer: after nearly half a century of providing in-home care services, we’ve created a system through which only the very best Caregivers are selected.

Here’s how it works:

The phone screening.

During this initial conversation, we let the Caregivers know that we will be verifying that they meet our minimum requirements with the appropriate documentation. These include:

  • Two years’ hands-on experience within the last three years
  • Certification: MD State CNA/GNA and/or DC CAN
  • Complete work history from the last five years
  • Proof of eligibility to work in the United States
  • Government-issued picture ID
  • Social Security card
  • Current TB clearance and Hepatitis B screening
  • CPR certification
  • Professional liability insurance

In addition, the phone screening helps us evaluate the communication skills of the Caregiver. Only 38% of applicants make it past this point to be invited into the office to fill out an application.

The application.

The candidates who make it past the phone screening are then invited into the office to fill out the application. We evaluate how the Caregiver portrays herself/himself and their answers on the application to establish if the Caregiver has good judgment and displays professional and exceptional character. If the applicant passes this stage, they move onto the computerized competency exam.

The computer competency exam.

We work with a third-party testing agency to ensure a fair evaluation of Caregivers through this test. We want every family who chooses Family & Nursing Care to know that they are receiving care from only the most knowledgeable and competent caregivers in the area.

The background check.

Family & Nursing Care’s thorough background check includes a criminal background

check, a credit history check, and a check at the Board of Nursing for any possible disciplinary actions. We also conduct a reference check with every employer the caregiver has had during the past three years.

The Face-to-face Interview.

Those who pass the above requirements then move on to a face-to-face interview. We ask many questions during the comprehensive interview, yet perhaps the most important question is the one we ask ourselves: “Would I trust this person with my loved one?” It’s a powerful question that helps us keep your patients’ and residents’ best interests top of mind.

The Committee.

We have a selection committee that meets weekly to review and discuss potential candidates and agree on the final decisions.

At the end of the process, it is the top 10% of caregivers of in the area who are asked to join the team. Then, every caregiver must attend a special meeting to better understand to better understand how we will work together and about Family & Nursing Care’s commitment to serve, help, and enhance the quality of life and well-being of others. This Caregiver selection method has been tried and true for almost 50 years, and we are confident that it will continue to allow us provide the best possible services to our clients for years to come.

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