LeadershipFamily & Nursing Care2020-01-30T10:29:12-05:00

Executive Leadership Team

Meet the knowledgeable and passionate staff at Family & Nursing Care who are dedicated to continuing our legacy as one of the top resources for progressive and reliable home care.

To learn about our at-home support services in Washington, D.C. and Maryland, call 800-588-0517 or email us.

Sandy Kursban

Owner, Founder, Family & Nursing Care and Founder/Chair, Family & Nursing Care Foundation
Neal Kursban

Owner, Chief Executive Officer
Jeff Zukerman

President
Nancy Bilotto

Vice President, Human Resources
Kira Ebanks

Vice President, Finance
Mindy Kursban Kwiatkowski

Vice President, General Counsel
Mitch Markowitz

Vice President, Business Development
Sherry Peach-Walker

Vice President, Client Services
Jennifer Sussman

Vice President, Caregiver Services

Directors

Amanda Angst

Director, Finance
Delores Arnold

Director, Caregiver Services
Allison Bates

Director, Care Coordinating, Select
Jeff Briggs

Director, Intake
Risa Margulies

Director, Communications & Marketing
Kelly Salb

Director, Client Services
Lisa Shepet, RN

Director of Nursing, Select
Kelly Ann Smith

Director, Client Services
Amanda Williams

Director, Care Coordinating, Classic

Sandy Kursban

Owner, Founder, Family & Nursing Care and Founder/Chair, Family & Nursing Care Foundation

Sandy Kursban, Founder of Family & Nursing Care

A pioneer in her field, Sandy Kursban’s essence is that of helping and serving others. Her deep respect for, and sensitivity toward, older adults inspired her to start Family & Nursing Care in 1968. Sandy believes strongly in providing the option of in-home support care, giving older adults the choice to remain as independent as possible in their own homes for as long as possible.

Over the years, Sandy helped to shape the home care industry and has revolutionized the way home care is provided in Maryland and the DC area. She has given freely of her time to serve the aging population through partnering with other companies, participating on various boards and committees, and serving as a resource for others.

One of Sandy’s core values is to give back to the community. Through Family & Nursing Care and personally, she gives to many nonprofit organizations and sponsors community activities and projects that directly benefit the senior community.

In 2008, in honor of Family & Nursing Care’s 40th anniversary, Sandy fulfilled her long-term dream for the company. She created the Family & Nursing Care Foundation (operating as a fund of the Community Foundation in Montgomery County), which gives grants to several nonprofit home care companies. The grants are used to provide free home care to low-income older adults. The Foundation also gives grants to Montgomery College to provide scholarships for students to earn a Certified Nursing Assistant (CNA) certificate in order to care for the aging population.

When she is not overseeing the Foundation, Sandy enjoys spending time with her husband, children, and many grandchildren; taking nature walks and bird-watching; visiting art museums; traveling; and simply relaxing.

For more information on at home care services from Family & Nursing Care, call 800-588-0517 or email us.

Neal Kursban

Owner, Chief Executive Officer

Neal Kursban, CEO

Neal joined the family business in 1995. Neal has worked in every job in the company, including receptionist, care coordinator, caregiver services recruiter, intake specialist, consumer relations liaison, IT manager, VP Sales/Marketing, VP Operations, and VP Finance. These roles enabled him to understand all the important details of running the company and gave him the background and knowledge he needed to lead the company into the future; He became President in 2008 and CEO in 2018. He currently plans to expand Family & Nursing Care’s services to other markets.

Neal is a sought-after speaker who has appeared at conferences around the country. His insightful leadership articles on home care topics have been featured in a variety of national publications. Neal devotes considerable time and money to charitable organizations in the Maryland and DC area and serves on various boards dedicated to improving the quality of life for older adults. Neal has helped shape the laws of home care across the country. He is also a mentor for the University of Maryland Entrepreneurship Center.

Neal has a BA in Business and Finance from the University of Massachusetts and an MBA in Entrepreneurship/Management from the University of Maryland. Prior to joining Family & Nursing Care, he worked for PepsiCo and was quickly promoted to District Manager and later to Human Resources Manager for the San Diego market. When not at work, Neal spends much of his “free” time doing anything athletic, traveling, reading, and having lots of fun with his wife, four kids, and pets.

For more information on at home care services provided by Family & Nursing Care, call 800-588-0517 or email us.

Jeff Zukerman

President

Jeff Zukerman, President

Jeff’s experience in the elder care industry dates back to 1997. Prior to joining Family & Nursing Care in 2010, Jeff was the Executive Director of a Boston-based private duty home care company, HouseWorks of Greater Washington.

Jeff began his career in the hospitality industry after graduating from Johnson and Wales University in Providence, Rhode Island. In his first position at a five-star resort, he learned about providing exceptional service and constantly striving for excellence in the customer’s experience. He brought that same passion to the healthcare industry when he joined Marriott Senior Living Services. Throughout his 10+ year career with Marriott, then Sunrise Senior Living, Jeff had the opportunity to work in three different senior communities and was invited to visit many others to help with special projects. It is through these experiences and the first-rate professional development he participated in throughout that time that Jeff developed a passion for “getting it right” for older adults.

Jeff is committed to seeing through the eyes of clients and is continuously looking for innovative ways to improve the lives of older adults. To enhance his knowledge base, he achieved a BA in Management Studies from the University of Maryland and has plans to complete a Masters in Healthcare Administration.

When not working, Jeff enjoys spending time with his wife and four children, especially when they are playing sports together.

For more information on home care services provided by Family & Nursing Care, call 800-588-0517 or email us.

Nancy Bilotto

Vice President, Human Resources

Nancy Bilotto

Nancy Bilotto, Vice President, Human Resources

Nancy joined Family & Nursing Care in 2014. Nancy has vast experience in human resources and has overseen all aspects of human resources departments including Strategic Planning, Recruiting, Retention, Resource Management, Employee Relations, Employee Engagement, Performance Management, Benefits, Compensation, Training and Development, and Compliance.

Nancy enjoys bringing a practical approach to the implementation of human resources initiatives. Nancy’s philosophy is that one of the goals of human resources is to promote transparent communication between employees and the company so that the needs of both parties are heard. This, in turn, helps to promote a highly engaged and highly effective workforce.

When not working, Nancy enjoys running, playing volleyball, hiking, and spending time with her two children.

For more information on elderly home care services in Maryland, contact Family & Nursing Care at 800-588-0517 or email us.

Kira Ebanks

Vice President, Finance

Kira Ebanks, Vice President, Finance

A Pittsburgh native raised in Silver Spring, Kira has been with Family & Nursing Care since the beginning of 2017. At the age of 16, she was admitted to college, earning her Bachelor’s Degree from Howard University and her Master’s Degree from George Washington University. Prior to joining Family & Nursing Care, Kira worked in the fields of tourism and education, discovering a love of numbers very early in her career.

Although she has spent much of her life living in Maryland, Kira lived for many years in the Cayman Islands, where she not only worked, but also met her husband. When not working, Kira loves reading, traveling, anything related to arts and crafts, but most of all, spending time with her husband, two kids, and two dogs. She hopes to travel cross country in a RV one day!

For more information on at home care for the elderly, contact Family & Nursing Care at 800-588-0517 or email us.

Mindy Kursban Kwiatkowski

Vice President, General Counsel

Mindy Kursban Kwiatkowski

Mindy Kursban Kwiatkowski, Vice President, General Counsel

Mindy serves as Corporate Counsel for Family & Nursing Care, a role she has had since 2007. In addition to overseeing the legal aspects of the business as in-house counsel, Mindy manages all government relations matters. One non-legal responsibility Mindy is especially proud of is helping to implement environmentally-friendly practices, which led to Family & Nursing Care becoming a certified Green Business in Montgomery County, Maryland, and a member of the Maryland Green Registry.

Prior to joining the family business, Mindy served eight years as general counsel and then as Executive Director of the Physicians Committee for Responsible Medicine, a nonprofit health advocacy group that focuses on prevention and compassion in medicine. Mindy currently serves as the Chair of the Board of the Physicians Committee.

Mindy holds a B.S. from the University of Maryland and a J.D. from the Emory University School of Law. When not working, Mindy spends her time promoting veganism and animal rights, which she does with her husband and network of friends, and is active in state and local politics.

For more information on private home care in Maryland, contact Family & Nursing Care at 800-588-0517 or email us.

Mitch Markowitz

Vice President, Business Development

Mitch Markowitz

Mitch Markowitz, Vice President, Business Development

Originally from New Jersey, Mitch has been with Family & Nursing Care since 2001. A graduate of Towson University, Mitch is responsible for marketing oversight and business development for Family & Nursing Care.

Prior to joining Family & Nursing Care, most of Mitch’s experience was in the senior housing industry, at both assisted living communities and continuing care retirement communities. He is very active in the local community, currently serving on the Board of Trustees for The Beacon Institute and as a part of the Leadership Montgomery class of 2015-2016. He has also served as co-chairperson of the GROWS Program Committee, as well as other local committees. He has spoken at the local, state, and national level.

While not working, Mitch is an avid sports and music fan, but nothing is more important to him than spending time with his wife and two children.

For more information on private home care services from Family & Nursing Care, call 800-588-0517 or email us.

Sherry Peach-Walker

Vice President, Client Services

Sherry Peach-Walker

Sherry Peach-Walker, Vice President, Client Services

Sherry Peach-Walker is Vice-President of Client Services at Family & Nursing Care. A graduate of Penn State University, Sherry began a career serving older adults gaining experience in hospice, senior living, and with an employee assistance program.

Since joining Family & Nursing Care in 2005, Sherry has advanced through the ranks several times, which gives Sherry a unique perspective and ability to think strategically, but never lose sight of what is most important to clients and families. Sherry and her team are committed to ensuring the needs and expectations of clients, families, and professionals are met.

When not working, Sherry enjoys spending time with her husband and two sons, especially when they are together riding roller coasters, enjoying indoor waterparks, or watching Marvel movies.

For more information on private home care, contact Family & Nursing Care at 800-588-0517 or email us.

Jennifer Sussman

Vice President, Caregiver Services

Jennifer Sussman, Vice President, Caregiver Services

Jennifer started her relationship with Family & Nursing Care as a college intern in 2002 and has spent her entire professional career with the organization. Since then, she has filled many roles within the company – IT, Accounting, Office Management, and finally Recruiting and Caregiver Services. Jen originally studied to be a teacher, but felt very welcomed by the company culture and found a similar interest in wanting to help people.

Jennifer views her role as one of collaboration and encourages her team to share ideas and challenge the status quo with new ways of doing things. She is also responsible for continually working on ways to improve operations and has integrated new technologies to add greater efficiencies. Jennifer embraces the challenges of finding the highest qualified caregivers head-on and referring the right caregiver match for each client’s unique needs.

When not working, you can find Jennifer spending time with her husband and two young daughters.

For more information on caregiver services in Maryland, contact Family & Nursing Care at 800-588-0517 or email us.

Amanda Angst

Director, Finance

Amanda Angst, Director, Finance

As Director of Finance, Amanda loves that she gets to work with numbers every day. She enjoys analyzing data, creating spreadsheets, setting budgets, and assisting in financial company projections. She also enjoys interacting with clients, caregivers, and colleagues.

Before joining Family & Nursing Care in 2017, Amanda lived in many different places, from California to England, while her husband was in the military and was able to provide in-home daycare for other military families. She was also the Fleet & Family Support President for 2.5 years, supporting families when their loved one was deployed.

In her spare time, Amanda spends a lot of time with her family. She enjoys camping, hiking, biking, arts & crafts, and volunteering with her kids’ schools and sports programs.

For more information on at home care for the elderly, contact Family & Nursing Care at 800-588-0517 or email us.

Delores Arnold

Director, Caregiver Services

Delores Arnold, Director, Caregiver Services

Delores has enjoyed a career in Human Resource Management; She started out in Finance and Accounting working as an Accounting Clerk for UPS (UK) Ltd, then went to work for Carphone Warehouse (Best Buy UK) and Ford UK as a Financial Analyst. Delores started her Human Resource career in Hospitality, working for Radisson Hotel, Crowne Plaza Hotel, and Hilton Hotels and Resorts brands. Coming to Family & Nursing Care in March 2021 from the hospitality industry, Delores always strives to make every experience for her internal and external customers a warm and welcoming one.

Delores graduated with a Bachelor’s Degree in Business and Management from London Metropolitan University. Delores enjoys meeting people from diverse backgrounds and experiencing different cultures and cuisines. She is passionate about creating a rewarding experience for everyone she encounters.

In her leisure time, she enjoys spending time with her three children, planning events with friends, painting, listening to music, and trying out new activities.

For more information on at home care for the elderly, contact Family & Nursing Care at 800-588-0517 or email us.

Allison Bates

Director, Care Coordinating, Select

Allison Bates, Care Select Coordinator

Allison Bates, Director, Care Coordinating, Select

Allison joined Family & Nursing Care in 2006 and worked her way up through the coordinating department to her current role, where she oversees all Select Care Coordinating Managers. Allison has a caring spirit and enjoys the opportunity to contribute to the well-being of older adults through her role and in tandem with her colleagues, who she finds to be “some of the sweetest and compassionate folks in this business.” She believes strongly that Care Comes Full Circle and that it is amazing for her to be able to give back to those who have sacrificed their entire lives to ensure the current generation’s success

In her spare time, Allison stays as active as possible. She enjoys nature and being with family, goes for long walks in nature preserves, and rides her bicycle on trails. She also loves adventure and learning about different cultures, so she travels internationally as much as possible.

Learn more about Family & Nursing Care Select for aging adults.

For specialized home care services in Washington D.C. or Maryland, call Family & Nursing Care at 800-588-0517 or email us.

Jeff Briggs

Director, Intake

Jeff Briggs, Director, Intake

Jeff’s love for helping people led him to where he is today. He earned his Bachelor’s degree in Theology from Southeastern University and his Master’s of Theological Studies from Wesley Theological Seminary. He worked in the education field before joining Family & Nursing Care in 2015. Since joining the company, Jeff has worked in the Intake department and as a Client Services Manager, allowing him to learn the importance of compassion and empathy, especially for those facing challenging situations.

Jeff’s favorite part of working at Family & Nursing Care is helping families make difficult decisions and helping them navigate home care support. He finds it rewarding to be able to help them through crisis situations, finding additional support from caregivers. He appreciates the role caregivers have and how they contribute to the overall well-being of the older adult population.

Outside of work, Jeff enjoys spending time with family, traveling and visiting new countries, hiking, cooking, and eating delicious food.

For more information on Family & Nursing Classic Care, call 800-588-0517 or email us.

Risa Margulies

Director, Communications & Marketing

Risa Margulies, Director, Communications & Marketing

Risa has enjoyed a long career in Corporate Communications; leading communications initiatives for esteemed companies including HSBC North America, Sodexo, Inc., Choice Hotels International and Marriott International. Coming to Family & Nursing Care in August 2020 from the hospitality industry, Risa places an emphasis on customer care and making sure that messaging resonates with her intended audiences. Risa graduated with a Bachelor’s Degree in English Communications from Yeshiva University- Stern College for Women. She has had a passion for working with older adults since her days in high school when she volunteered at a Senior Living Community, and when she aided her Grandmother’s transition to a Skilled Nursing Facility during a summer off from college. She is so grateful to now be able to lend her communications expertise in this industry.

When not working, Risa enjoys spending time with her husband and three teenage children, as well as staying active, cooking, reading, and watching TV and movies.

Kelly Salb

Director, Client Services

Kelly Salb, Director, Client Services

Kelly earned her Social Work degree at Longwood University and became a licensed Social Worker in 2005. She worked for a startup home care agency in Bethesda, MD, and joined Family & Nursing Care in 2012. Kelly has always loved helping people in any way possible and knew she wanted to be in a field where she could learn how to advocate for the aging population and their families.

Kelly loves anything sports related, spending time outdoors, and staying active with her husband and their three children.

For more information about assisted living services in Washington D.C. and Maryland, call Family & Nursing Care at 800-588-0517 or email us.

Lisa Shepet, RN

Director of Nursing, Select

Lisa Shepet, RN

Lisa joined Family & Nursing Care in 2016 and has been a Registered Nurse for more than 20 years. She is responsible for ensuring the quality of care for all Family & Nursing Care Select clients and the oversight of all Family & Nursing Care Select Caregivers. She is a clinical leader who embodies genuine passion, flexibility, patience, and commitment to excellence through collaborating with teammates in the development and implementation of client care. Lisa chose the eldercare industry out of respect for older adults, who worked and struggled to make life what it is today. Her favorite part about Family & Nursing Care is the company’s desire to improve the quality of each client’s life as well as the Caregivers’ lives.

When not working, Lisa is busy with her twin three-year old grandchildren.

For more information on home care services from Family & Nursing Care, call 800-588-0517 or email us.

Kelly Ann Smith

Director, Client Services

Kelly Ann Smith, Director, Client Services

Kelly Ann has loved the aging population since her grandmother lived with her as a child, and continued to develop when she interned at an assisted living facility in college. She received her Bachelor’s Degree in Behavioral Sciences and Minor in Gerontology from York College of Pennsylvania and joined Family & Nursing Care in 2013. Kelly Ann has always been driven to helping those in need and enjoys working with people in this capacity. In her current role, she appreciates that she gets to help families find the best care for their loved one and assist them in navigating through challenging situations.

Outside of work, Kelly Ann enjoys spending time with her family and friends by staying active, attending sporting events and comedy shows, and traveling.

For more information on home care in Maryland, call Family & Nursing Care at 800-588-0517 or email us.

Amanda Williams

Director, Care Coordinating, Classic

Amanda Williams, Director, Care Coordinating, Classic

As Director of Care Coordinating, Classic, Amanda loves that she gets the opportunity to connect with different people within the homecare industry and see different perspectives on various issues. She has always held an interest in helping others and has always had a respect for older adults and those who act as caregivers. After being the sole caregiver for her mother, she feels that her life has come full circle, working for an organization that prides itself on its caregivers and the population they support. Since joining the company, Amanda has held a number of roles within the organization, including Nights and Weekends Coordinator, Care Coordinating Manager Associate, Care Coordinating Manager, and Assistant Director of Care Coordinating, Select.

When not working, Amanda enjoys going to the beach, playing with her dog, Diamond, decorating her home, and painting.

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