Gwendolyn Morris-Smith Receives the MNCHA Caregiver of the Year Award

On May 14, 2024, during the Maryland-National Capital Homecare Association (MNCHA) Annual Conference held at the Maritime Conference Center in Linthicum Heights, Maryland, Family & Nursing Care’s Gwendolyn Morris-Smith was honored with the prestigious Caregiver of the Year Award. Celebrating caregivers who consistently exceed expectations, Gwendolyn received this award for her dedication, compassion, and an unwavering commitment to meeting her client’s needs.

The ceremony, attended by her daughter, daughter-in-law, and sister, was an overwhelmingly positive experience for Gwendolyn. “It was a feeling I’ve never felt before. It was truly amazing,” she said when reflecting on the emotional impact of the event. Gwendolyn shared her profound gratitude for receiving the award, “The award means a lot to me. Knowing I’m appreciated and recognized brings me great joy and shows I’m making a difference.”

Gwendolyn’s journey into the caregiving profession began with an interest in assisting vulnerable people. “I’ve always had a passion for helping others, and becoming a caregiver allowed me to make a positive impact in people’s lives,” she said. Her clients frequently praise her dedication, which fills her with a deep sense of accomplishment. “It makes me feel fulfilled just knowing I can help do things for them that they no longer may be able to do themselves.”

Gwendolyn’s career with Family & Nursing Care Select began in 2009 when she sought employment with a reputable com

pany upon receiving her permanent resident status in the U.S. “The reputation of the company and the positive feedback I heard from other employees drew me to Family & Nursing Care,” she recalled. Her tenure with the company has been marked by numerous cherished memories, including helping a client experience the joy of dancing for the first time in her life.

Having worked in the industry for over 20 years, Gwendolyn attributes her success to essential qualities, such as compassion, empathy, patience, respect, reliability, and presence. The most rewarding part of her career, Gwendolyn shared, is making a difference in people’s lives. “That’s why I do what I do,” she stated. Her advice to fellow Caregivers is to treat clients with the same respect and care they would want for their own loved ones.

Since starting her career in 2003, Gwendolyn has consistently demonstrated kindness, patience, and a gentle demeanor. Her ability to connect with clients, even those whose families are far away, and her attentiveness to their needs have made her an indispensable part of their lives.

One standout instance of her expertise involved identifying an emergency situation early on that led to life-saving treatment for a client. Her proactive approach, arriving on time and ready for every shift, and her dedication during the COVID-19 pandemic, have all earned her high praise. A client’s family member said of her, “Gwendolyn has been an amazing help during this time, and I can’t thank her enough for everything she has done for both of my parents and especially my mother right now. COVID-19 has made this whole process challenging, and knowing Gwendolyn is there with my mom gives us all great comfort.”

Allison Bates, Director of Care Coordinating for Family & Nursing Care Select, summed up Gwendolyn’s impact by stating, “From day one, Gwendolyn has been dedicated, nurturing, kind, positive, and loving with every client. She is a one-of-a-kind Caregiver who consistently goes above and beyond what is expected. She always makes the best decisions for her clients and truly treats them as if they were her own family.”

Please join us in congratulating Gwendolyn on this incredibly well-deserved honor!

Family & Nursing Care Earns 2024 NBRI Circle of Excellence Award

NBRI Circle of Excellence Recipient AwardFamily & Nursing Care is thrilled to receive the National Business Research Institute’s (NBRI) Circle of Excellence Award, which recognizes organizations for their outstanding achievements in client, staff, and caregiver satisfaction. This prestigious award was determined by data collected throughout 2023 and is especially meaningful because it is a result of feedback from our own community.

 

With a focus on continuously learning and improving, Family & Nursing Care will use the responses from the NBRI survey to help our team better understand the needs of clients, Caregivers, and staff, enabling us to continue providing each group with the best possible experiences. The Circle of Excellence award is further validation that our approach centering around clients, Caregivers, and staff makes a significant impact, and we are proud to share some key insights from the NBRI survey:

 

 

  • Caregivers categorized 8 out of the 10 topics addressed in the survey as strengths, with Job Satisfaction and Interactions with Office Staff as the highest satisfaction ratings among the Caregivers. None of the topics were categorized by Caregivers as weaknesses or threats. Additionally, two items that scored above 90% were “I am proud to tell people I work with/for Family & Nursing Care” and “Overall, I like being a caregiver with Family & Nursing Care.”
  • Our office staff survey gauges 14 different areas and all 14 were identified as strengths, with Supervision scoring at a best-in-class level of 90% or above satisfaction rating. Employees also rated the culture of the office at Family & Nursing Care highly with 93% responding that they think what they do is important to the overall success of the company.
  • New clients expressed 96% satisfaction with the initial intake process and 95% are satisfied with the office staff and their Client Services Manager. 95% of respondents who have been with Family & Nursing Care for a year or more find their Caregiver’s skills a good match for their needs. Among all clients, 98% would recommend Family & Nursing Care to a friend or family members.

This marks the ninth-consecutive year in which Family & Nursing Care has received the NBRI Circle of Excellence Award. As a trusted and leading home care resource in Maryland and Washington, D.C. for more than 55 years, our team prides itself on consistently assessing customer and worker experiences so we can continue to meet the needs of clients, Caregivers, and staff, both today and tomorrow.

To learn more about our award-winning culture, visit the Family & Nursing Care Why Us webpage.

 

Family & Nursing Care Receives 2024 Best of Home Care® – Leader in Training Award

We are proud to have received the distinguished 2024 Best of Home Care® – Leader in Training Award from HCP, the leading firm in experience management for home care. The Leader in Training Award recognizes home care businesses that consistently provide an outstanding level of Caregiver education. As a Leader in Training, Family & Nursing Care Select is now recognized among the top 25% of home care providers participating in the nationwide HCP Training Program.

This accomplishment demonstrates Family & Nursing Care Select’s long-term dedication to excellent care and employment. To qualify for this award, we implemented HCP Training to provide specialized education for Family & Nursing Care Select Caregivers. We have achieved a high level of Select Caregiver participation in continuing education, as well as an average of at least 8 courses completed by each participant.

The Best of Home Care – Leader in Training Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At HCP, our mission is to help home care businesses create a training program that goes beyond client and Caregiver expectations,” says Todd Austin, President of HCP. “When we see companies like Family & Nursing Care that have so effectively provided outstanding care and employment experiences through continuous learning, we know we’re on the right track. Family & Nursing Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and Caregivers.”

About HCP
HCP is on a mission to support long-term and post-acute care providers with mission-critical applications that offer complete support across the entire employee and customer lifecycle while improving outcomes for all stakeholders in the care continuum. HCP offers RN-developed training, satisfaction surveys, and reputation management tools designed to help you become the best employer and provider in your area—and make sure everyone knows about it. Known industry-wide for its Benchmarking Report and Best of Home Care awards, HCP is redefining the future of post-acute care. For more information, visit https://www.homecarepulse.com.

Starting off 2024 on Cloud Nine!

Our team at Family & Nursing Care is proud to kick off 2024 with the fantastic news that, for the ninth time, we have been voted “Best In-Home Care Provider” by Bethesda Magazine in the publication’s annual Best of Bethesda Readers’ poll! We’re honored to be recognized by the community for our compassionate and reliable home care services – it’s awards like this that allow our team to reach and support even more clients when they need it most.

From things to do and places to eat to service providers and more, each year local feature and lifestyle publication Bethesda Magazine encourages readers to identify the best of all that Bethesda and its surrounding areas have to offer. The Best of Bethesda awards allow locals to highlight companies within the community that are supporting the local economy, offering quality customer experiences to neighbors, and continuing to make Montgomery County a beautiful, quality place to call home.

For over 55 years, Family & Nursing Care has prided itself on being ready to help older adults and their families whenever a home care need arises – whether it’s companionship, daily living support, mobility assistance, disease-specific care, and more. We would like to extend our deepest gratitude to the clients, Caregivers, and professionals we work with daily as we head into another year focused on always being there for families. Thank you for continuing to place your trust in us and allowing us to make a positive difference in your life!

Family & Nursing Care Awarded with the 2023 NBRI Circle of Excellence Award

NBRI Circle of Excellence Recipient Award

Family & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the eighth consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2022 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

  • Caregivers categorized 9 out of the 10 topics addressed in the survey as strengths, with Job Satisfaction and Culture & Climate showing the highest satisfaction ratings amongst the Caregivers. None of the topics were categorized by Caregivers as weaknesses or threats. Additionally, 91% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
  • Our office staff survey gauges 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
  • Clients expressed 94% satisfaction with the initial intake process, and 96% of new client respondents and 100% of client respondents who have been with Family & Nursing Care for a year or more, answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers) and targeting the variables that drive these experiences to provide us with the keen insight and actions necessary for continuous improvement.

2023 Begins with a Win! Family & Nursing Care is Voted the Area’s “Best In-Home Care Provider”

Best of Bethesda Winner logo 2023

 

Here at Family & Nursing Care, we began 2023 by celebrating being voted “Best In-Home Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Each year, Bethesda Magazine, a local feature and lifestyle publication, enlists its readers to vote on Bethesda’s best of the best — from restaurants to businesses to bars to shops to health care providers. Readers are encouraged to write-in votes to identify local companies they believe provide premium service to their customers and community, while making the Bethesda area a great place to live, work, and play.

We are proud to say the 2023 Best of Bethesda: Best In-Home Care Provider award marks the 8th year Family & Nursing Care has been voted for this honor. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

We would like to thank the clients, Caregivers, and professionals with whom we are privileged to interact. By placing your trust in us and allowing us to continue our valuable work, we can keep moving forward in making a difference in someone’s life every day!

Kelly Salb, Vice President, Client Services, Named to Aging Media Network’s Future Leaders Class of 2022

Kelly Salb, Director of Client Services, Named to Aging Media Network’s Future Leaders Class of 2022
We are so proud of Kelly Salb, LBSW, Family & Nursing Care’s Vice President, Client Services, who was named to Aging Media Network’s Home Health & Home Care Future Leaders Class of 2022. Kelly works tirelessly on behalf of the clients she serves and is a true partner to the professionals she works with. Read more about this prestigious award here.

Kelly has learned over the course of her career that it’s important to meet people where they are in order to provide a better overall experience.  Read more of Kelly’s interview here.

To become a Future Leader, an individual is nominated by their peers. The candidate must be a high-performing employee who is 40 years old or younger, a passionate worker who knows how to put vision into action, and an advocate for seniors and the committed professionals who ensure their well-being. Please join us in congratulating Kelly on this amazing and well-deserved accomplishment!

Family & Nursing Care Awarded with the 2022 NBRI Circle of Excellence Award

NBRI Circle of Excellence SealFamily & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

  • Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
  • This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
  • Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.