We are proud to have received the distinguished 2023 Best of Home Care® – Leader in Training Award from HCP, the leading firm in experience management for home care. The Leader in Training Award recognizes home care businesses that consistently provide an outstanding level of Caregiver education. As a Leader in Training, Family & Nursing Care is now recognized among the top 25% of home care providers participating in the nationwide HCP Training Program.

This accomplishment demonstrates Family & Nursing Care’s long-term dedication to excellent care and employment. To qualify for this award, we implemented HCP Training to provide specialized education for Family & Nursing Care Select Caregivers. We have achieved a high level of Select Caregiver participation in continuing education, as well as an average of at least 8 courses completed by each participant.

The Best of Home Care – Leader in Training Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At HCP, our mission is to help home care businesses create a training program that goes beyond client and Caregiver expectations,” says Todd Austin, President of HCP. “When we see companies like Family & Nursing Care that have so effectively provided outstanding care and employment experiences through continuous learning, we know we’re on the right track. Family & Nursing Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and Caregivers.”

About HCP
HCP leads the home-based care industry in experience management, training, and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores. For more information, visit https://www.homecarepulse.com/.

 

Here at Family & Nursing Care, we began 2023 by celebrating being voted “Best In-Home Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Each year, Bethesda Magazine, a local feature and lifestyle publication, enlists its readers to vote on Bethesda’s best of the best — from restaurants to businesses to bars to shops to health care providers. Readers are encouraged to write-in votes to identify local companies they believe provide premium service to their customers and community, while making the Bethesda area a great place to live, work, and play.

We are proud to say the 2023 Best of Bethesda: Best In-Home Care Provider award marks the 8th year Family & Nursing Care has been voted for this honor. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

We would like to thank the clients, Caregivers, and professionals with whom we are privileged to interact. By placing your trust in us and allowing us to continue our valuable work, we can keep moving forward in making a difference in someone’s life every day!

We are so proud of Kelly Salb, LBSW, Family & Nursing Care’s Vice President, Client Services, who was named to Aging Media Network’s Home Health & Home Care Future Leaders Class of 2022. Kelly works tirelessly on behalf of the clients she serves and is a true partner to the professionals she works with. Read more about this prestigious award here.

Kelly has learned over the course of her career that it’s important to meet people where they are in order to provide a better overall experience.  Read more of Kelly’s interview here.

To become a Future Leader, an individual is nominated by their peers. The candidate must be a high-performing employee who is 40 years old or younger, a passionate worker who knows how to put vision into action, and an advocate for seniors and the committed professionals who ensure their well-being. Please join us in congratulating Kelly on this amazing and well-deserved accomplishment!

Family & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

• Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
• This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
• Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.

Happy New Year 2022!  We hope you had a wonderful holiday season.

Here at Family & Nursing Care, we are ringing in 2022 by celebrating being voted “Best In-Home Health Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Every year, local feature and lifestyle publication, Bethesda Magazine, enlists its readers to vote on the best of the best in the Bethesda area. The program accepts only write-in votes to identify local companies that its readers believe provide premium service to their customers and community while helping make the Bethesda area a great place to live, work, and play.

This is our 7^th time winning the “Best In-Home Care Provider” crown, having had previous wins from 2013-2019, and making the list as a Top Vote Getter in 2020 and 2021. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

At Family & Nursing Care we work tirelessly to fulfill our mission to enhance the lives of older adults in our region. We continuously seek to innovate and find ways to improve the client experience and exceed clients’ expectations.  Being voted “Best of Bethesda” honors that work and gives us the confidence to keep moving forward in making a difference in someone’s life every day.

We thank the clients, Caregivers, and professionals with whom we are privileged to interact, for placing their trust in us and allowing us to continue our valuable work.

Family & Nursing Care is honored to announce that for the fourth year in a row, it has received the Workplace Excellence Award from the Alliance for Workplace Excellence (AWE). The company will be recognized for building and maintaining an incredible place to work. Unfortunately, due to COVID-19, an in-person celebration will not be possible and instead a celebratory video will be posted to the AWE website in the coming weeks.

Honorees for these prestigious awards are selected based on their contributions to an innovative corporate culture, inventive management practices, workforce demographics, employee engagement and retention programs, commitment to corporate social responsibility, diversity and inclusion programs, workplace benefits and rewards, family-friendly policies, comprehensive growth and learning opportunities, and more.

“We are humbled to receive the AWE Workplace Excellence Seal of Approval Award,” said Neal Kursban, CEO of Family & Nursing Care.“Furthermore, the fact that we continue to garner this award year after year is what makes this achievement particularly meaningful. Our culture, our people, and the clients we are lucky enough to help have been our priority since my mother started the business over 50 years ago.”

Now in its 21^styear of recognizing excellence in the workplace, the AWE most recently chose 39total employers of all sizes and industries from across the United States for their exemplary commitment to building excellent places to work. All award recipients undergo a rigorous assessment process led by an independent review panel of business professionals and Master’s and/or Ph.D. level students in the fields of business, industrial and organizational psychology, human resources, environmental science, public health, and diversity and inclusion.

Additional Details may be found at https://www.excellentworkplace.org.

About Family & Nursing Care

Since 1968, Family & Nursing Care has been the premier resource for in-home care services for older adults, dedicated to and recognized for their passion and commitment to serve, help, and enhance the quality of life and well-being of others. The company refers and provides caregivers who assist with activities of daily life, companionship, and also skilled nursing care. As one of the oldest, largest, and most well-respected resources for home care services in the Maryland and Washington, DC region, the company is dedicated to providing compassionate, progressive, and reliable home care services and continues to break barriers and set benchmarks for the home care industry.

For more information, please visit https://www.www.familynursingcare.com.

About AWE

The Alliance for Workplace Excellence (AWE) is a 501(c)3 non-profit organization founded in 1999 by Discovery Communications, Mental Health Association (now EveryMind), and Montgomery County, Maryland. Over the past 21 years, AWE has been dedicated to empowering employers to build excellence in the workplace as a means of supporting the quality of life for employees, their families, and the community at-large. AWE is devoted to increasing the number of excellent workplaces within the business community through education and recognition as a means to enhance the quality of life of its citizens and empower economic growth. For more information: www.excellentworkplace.org