Family & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the eighth consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2022 annual surveys of Caregivers, staff, and clients.
The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:
- Caregivers categorized 9 out of the 10 topics addressed in the survey as strengths, with Job Satisfaction and Culture & Climate showing the highest satisfaction ratings amongst the Caregivers. None of the topics were categorized by Caregivers as weaknesses or threats. Additionally, 91% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
- Our office staff survey gauges 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
- Clients expressed 94% satisfaction with the initial intake process, and 96% of new client respondents and 100% of client respondents who have been with Family & Nursing Care for a year or more, answered that they would recommend Family & Nursing Care to a friend or family member.
Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers) and targeting the variables that drive these experiences to provide us with the keen insight and actions necessary for continuous improvement.