At Family & Nursing Care, we are constantly inspired by the compassionate and devoted people who work with us. That’s why, from time to time, we want to shine a spotlight on some of the exceptional teams and people who help create our care-focused culture. Today, we want to highlight our Client Services team, who play a crucial role in ensuring each client and their family receives the highest quality of care they desire and deserve.
Our team of highly trained Client Service Managers serve as liaisons, educators, listeners, and problem solvers to help meet clients’ caregiving needs every step of the way. They are responsible for communicating with clients, families, and healthcare professionals, while working in tandem with Care Coordinating Managers to match the right Caregiver to each client. In addition, the Client Services Department offers Supervisory Nurses who support Family & Nursing Care Select clients and Caregivers. The Supervisory Nurses meet with clients and their loved ones to professionally assess their needs and create a Plan of Care for Caregivers to follow, as well as make home visits and provide ongoing supervision of home care services.
To learn more about the Client Services department, check out the following frequently asked questions:
How do client services managers help guide clients and their families through the home care experience?
At Family & Nursing Care, every client services manager has a high level of training to serve as a liaison, educator, active listener and problem solver for clients and their families. Every step of the way, they serve as the primary point of contact for all clients’ home care needs, both practical and emotional. Their responsibilities include making personal visits to clients, whether that be in their home, hospital, rehab, or another setting. Through visits, they get to know the client as well as the client’s preferences and priorities so that they can help guide clients through any challenges they may face. Above all, client services managers are dedicated to maintaining ongoing communication to ensure the client’s home care needs are continually being met.
Is there a nurse who oversees client care?
A supervisory nurse is assigned to every client who chooses to receive home care through Family & Nursing Care Select. Upon starting care, a nurse meets with the client and their family to professionally assess their needs and create a fully customized plan of care for the caregiver(s). In addition to routinely checking in with caregivers about a client’s well-being, supervisory nurses also visit clients in their homes to provide ongoing supervision of services, skills support, and education for caregivers. They re-assess the plan as needed. This nurse oversight is welcomed by the clients’ family members, who find the extra attention comforting. Many family members live out of the area. Even if they live close by, their schedules may not allow for the personal oversight of their loved one’s care.
Family & Nursing Care is a leading resource for private duty home care services in Maryland and Washington, D.C. Since 1968, we’ve been helping older adults maintain their independence and quality of life in the comfort of their own home. To learn more about how our team can help, visit our Client Services Managers webpage.
