Family & Nursing Care Awarded with the 2022 NBRI Circle of Excellence Award

NBRI Circle of Excellence SealFamily & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

  • Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
  • This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
  • Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.

We’re Ringing in 2022 with a Win!

Best of Bethesda 2022Happy New Year 2022!  We hope you had a wonderful holiday season.

Here at Family & Nursing Care, we are ringing in 2022 by celebrating being voted “Best In-Home Health Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Every year, local feature and lifestyle publication, Bethesda Magazine, enlists its readers to vote on the best of the best in the Bethesda area. The program accepts only write-in votes to identify local companies that its readers believe provide premium service to their customers and community while helping make the Bethesda area a great place to live, work, and play.

This is our 7th time winning the “Best In-Home Care Provider” crown, having had previous wins from 2013-2019, and making the list as a Top Vote Getter in 2020 and 2021. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

At Family & Nursing Care we work tirelessly to fulfill our mission to enhance the lives of older adults in our region. We continuously seek to innovate and find ways to improve the client experience and exceed clients’ expectations.  Being voted “Best of Bethesda” honors that work and gives us the confidence to keep moving forward in making a difference in someone’s life every day.

We thank the clients, Caregivers, and professionals with whom we are privileged to interact, for placing their trust in us and allowing us to continue our valuable work.

Family and Nursing Care Receives Workplace Excellence Award for the 4th Year in a Row

2020-AWE-Workplace-Excellence-Seal-of-ApprovalFamily & Nursing Care is honored to announce that for the fourth year in a row, it has received the Workplace Excellence Award from the Alliance for Workplace Excellence (AWE). The company will be recognized for building and maintaining an incredible place to work. Unfortunately, due to COVID-19, an in-person celebration will not be possible and instead a celebratory video will be posted to the AWE website in the coming weeks.

Honorees for these prestigious awards are selected based on their contributions to an innovative corporate culture, inventive management practices, workforce demographics, employee engagement and retention programs, commitment to corporate social responsibility, diversity and inclusion programs, workplace benefits and rewards, family-friendly policies, comprehensive growth and learning opportunities, and more.

“We are humbled to receive the AWE Workplace Excellence Seal of Approval Award,” said Neal Kursban, CEO of Family & Nursing Care.“Furthermore, the fact that we continue to garner this award year after year is what makes this achievement particularly meaningful. Our culture, our people, and the clients we are lucky enough to help have been our priority since my mother started the business over 50 years ago.”

Now in its 21styear of recognizing excellence in the workplace, the AWE most recently chose 39total employers of all sizes and industries from across the United States for their exemplary commitment to building excellent places to work. All award recipients undergo a rigorous assessment process led by an independent review panel of business professionals and Master’s and/or Ph.D. level students in the fields of business, industrial and organizational psychology, human resources, environmental science, public health, and diversity and inclusion.

Additional Details may be found at https://www.excellentworkplace.org.

About Family & Nursing Care

Since 1968, Family & Nursing Care has been the premier resource for in-home care services for older adults, dedicated to and recognized for their passion and commitment to serve, help, and enhance the quality of life and well-being of others. The company refers and provides caregivers who assist with activities of daily life, companionship, and also skilled nursing care. As one of the oldest, largest, and most well-respected resources for home care services in the Maryland and Washington, DC region, the company is dedicated to providing compassionate, progressive, and reliable home care services and continues to break barriers and set benchmarks for the home care industry.

For more information, please visit https://www.www.familynursingcare.com.

About AWE

The Alliance for Workplace Excellence (AWE) is a 501(c)3 non-profit organization founded in 1999 by Discovery Communications, Mental Health Association (now EveryMind), and Montgomery County, Maryland. Over the past 21 years, AWE has been dedicated to empowering employers to build excellence in the workplace as a means of supporting the quality of life for employees, their families, and the community at-large. AWE is devoted to increasing the number of excellent workplaces within the business community through education and recognition as a means to enhance the quality of life of its citizens and empower economic growth. For more information: www.excellentworkplace.org

Montgomery County “Green Business” Certification

Family & Nursing Care is certified as a “green business” by Montgomery County, MD. Montgomery County’s Green Business Certification Program is designed to recognize businesses that have taken voluntary steps to protect, preserve and improve the environment. Certified green businesses operate in a manner that demonstrates a commitment to environmental stewardship.