Author: dcadmin

Family & Nursing Care Awarded with the 2022 NBRI Circle of Excellence Award

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NBRI Circle of Excellence SealFamily & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

  • Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
  • This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
  • Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.

Meet Lauren Whaley – A Client Services Manager Who Has Made a Big Impact in a Short Timeframe

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Lauren Whaley HeadshotLauren Whaley joined the Family & Nursing Care team in October of 2020 as a Client Services Manager Associate. In her short time with us, she has already made a big impact, including receiving a promotion and assuming a full caseload as a Client Services Manager.

The wealth of knowledge she gained assisting families in need through her prior work at Make-a-Wish Foundation and Easterseals, paired with her diverse skill set and passion to enhance the lives of others, has allowed her to jump right into her expanded role. Lauren provides home visits to her clients to better understand their needs, assists with our afterhours program, and more!

As a Client Services Manager, Lauren’s attention to detail, dependability, organization, and calm demeanor allows her to effectively communicate and connect with clients and co-workers alike.

A graduate of University of Maryland, Lauren enjoys spending her free time with her family, staying active with yoga and Peloton, and traveling.

We’re Ringing in 2022 with a Win!

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Best of Bethesda 2022Happy New Year 2022!  We hope you had a wonderful holiday season.

Here at Family & Nursing Care, we are ringing in 2022 by celebrating being voted “Best In-Home Health Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Every year, local feature and lifestyle publication, Bethesda Magazine, enlists its readers to vote on the best of the best in the Bethesda area. The program accepts only write-in votes to identify local companies that its readers believe provide premium service to their customers and community while helping make the Bethesda area a great place to live, work, and play.

This is our 7th time winning the “Best In-Home Care Provider” crown, having had previous wins from 2013-2019, and making the list as a Top Vote Getter in 2020 and 2021. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

At Family & Nursing Care we work tirelessly to fulfill our mission to enhance the lives of older adults in our region. We continuously seek to innovate and find ways to improve the client experience and exceed clients’ expectations.  Being voted “Best of Bethesda” honors that work and gives us the confidence to keep moving forward in making a difference in someone’s life every day.

We thank the clients, Caregivers, and professionals with whom we are privileged to interact, for placing their trust in us and allowing us to continue our valuable work.

Industry Insights from Family & Nursing Care’s CEO, Neal Kursban

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Neal Kursban HeadshotFamily & Nursing Care CEO, Neal Kursban, is a well-respected industry leader and is regularly sought out to share his wisdom and insider industry know-how with others. Recently, Home Health Care News (HHCN), the leading source for news and information covering the home health industry, featured Neal and/or Family & Nursing Care in the following pieces:

Neal serves as a member of the Private Duty Home Care at NAHC Advisory Board, and he was recently invited by NAHC as a webinar panelist where he joined with other industry leaders as well as legal experts for an open conversation about vaccine mandates and the impact they could have and are already having on the home care industry. Neal said, “I think it’s a no-brainer that clients want vaccinated caregivers … and as a business person, when they ask for that I want to find a way to get to yes.” Neal also shared that nearly all caregivers currently working with Family & Nursing Care have already been vaccinated.

Meet Emily Smith – A Client Services Manager Who Makes Caring for Older Adults a Family Affair

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Emily Smith HeadshotEmily Smith’s life centers around family. At home, Emily and her husband, Tom Smith, who is also a valued team member here at Family & Nursing Care, enjoy attending their three young children’s extracurricular activities and watching movies as a family. Emily’s dedication to family extends to her professional life, too. She works alongside her sister-in-law Kelly Ann Sharp, our wonderful Director of Client Services, to support our client’s, families, and professional’s needs. Emily cares for her clients and their families like her own, always keeping their best interests at heart.

Emily holds a bachelor’s degree in Social Work from Salisbury University and a master’s degree in Social Work from the University of Maryland. While earning her degrees, she worked as a GNA at a local Nursing Center for four years and also interned at an Adult Day Care facility.

Emily has been in her role as Client Services Manager since April 2013 when, after eight years of loyal service to foster children, she returned to her roots and true passion of working with and supporting older adults. Her excellent communication skills, responsiveness, and conscientious nature ensure the best customer service possible and build rapport with our clients she serves.