Here at Family & Nursing Care, we began 2023 by celebrating being voted “Best In-Home Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Each year, Bethesda Magazine, a local feature and lifestyle publication, enlists its readers to vote on Bethesda’s best of the best — from restaurants to businesses to bars to shops to health care providers. Readers are encouraged to write-in votes to identify local companies they believe provide premium service to their customers and community, while making the Bethesda area a great place to live, work, and play.

We are proud to say the 2023 Best of Bethesda: Best In-Home Care Provider award marks the 8th year Family & Nursing Care has been voted for this honor. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

We would like to thank the clients, Caregivers, and professionals with whom we are privileged to interact. By placing your trust in us and allowing us to continue our valuable work, we can keep moving forward in making a difference in someone’s life every day!

We are so proud of Kelly Salb, LBSW, Family & Nursing Care’s Vice President, Client Services, who was named to Aging Media Network’s Home Health & Home Care Future Leaders Class of 2022. Kelly works tirelessly on behalf of the clients she serves and is a true partner to the professionals she works with. Read more about this prestigious award here.

Kelly has learned over the course of her career that it’s important to meet people where they are in order to provide a better overall experience.  Read more of Kelly’s interview here.

To become a Future Leader, an individual is nominated by their peers. The candidate must be a high-performing employee who is 40 years old or younger, a passionate worker who knows how to put vision into action, and an advocate for seniors and the committed professionals who ensure their well-being. Please join us in congratulating Kelly on this amazing and well-deserved accomplishment!

Family & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

• Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
• This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
• Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.

Happy New Year 2022!  We hope you had a wonderful holiday season.

Here at Family & Nursing Care, we are ringing in 2022 by celebrating being voted “Best In-Home Health Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Every year, local feature and lifestyle publication, Bethesda Magazine, enlists its readers to vote on the best of the best in the Bethesda area. The program accepts only write-in votes to identify local companies that its readers believe provide premium service to their customers and community while helping make the Bethesda area a great place to live, work, and play.

This is our 7^th time winning the “Best In-Home Care Provider” crown, having had previous wins from 2013-2019, and making the list as a Top Vote Getter in 2020 and 2021. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

At Family & Nursing Care we work tirelessly to fulfill our mission to enhance the lives of older adults in our region. We continuously seek to innovate and find ways to improve the client experience and exceed clients’ expectations.  Being voted “Best of Bethesda” honors that work and gives us the confidence to keep moving forward in making a difference in someone’s life every day.

We thank the clients, Caregivers, and professionals with whom we are privileged to interact, for placing their trust in us and allowing us to continue our valuable work.