Category: News & Resources

Meet Our Caring Client Service Manager Associates

Posted on by Risa Margulies

From L to R: Jennie Ray, Savannah Staubs, Meghan Jackson, Katie Cash

Our Client Service Management Associates are not only compassionate and hardworking but also integral to the Family & Nursing Care team.

While you might not get the chance to see them in person often, you likely have heard our Client Service Management Associates on the other end of the phone when you call Family & Nursing Care. They help ensure lines of communication are kept open even while the Client Service Managers are out in the field visiting clients and their families.

This close-knit team — Jennie, Savannah, and Meghan— have much in common, and it’s not just their passion for helping enhance the lives of older adults. This group is empathetic, responsive, and knowledgeable, making them the perfect active listeners and points of contact to form relationships with clients and their families and gain a sense of how to best help them. The Client Service Management Associates innately know how to help clients and families feel heard, comfortable, and confident in their next steps. What’s more, in working closely with Client Services Managers, the Associates gain valuable on-the-job experience, making them skilled candidates for promotion when the time is right. Katie Cash was recently promoted from the Associate group to Client Services Manager.

Their unique blend of perspectives and backgrounds adds that personal touch the Family & Nursing Care team strives to achieve with every interaction. Prior to joining our team, these Associates’ work varied including elder care, case management, working with marginalized communities, teaching, and real estate.

When these D.C. Metro natives aren’t at work, they enjoy biking, painting, making pottery, and spending time with their families, friends, and pets.

2023 Begins with a Win! Family & Nursing Care is Voted the Area’s “Best In-Home Care Provider”

Posted on by Risa Margulies

Best of Bethesda Winner logo 2023

 

Here at Family & Nursing Care, we began 2023 by celebrating being voted “Best In-Home Care Provider” in Bethesda Magazine’s Best of Bethesda Readers’ Poll!

Each year, Bethesda Magazine, a local feature and lifestyle publication, enlists its readers to vote on Bethesda’s best of the best — from restaurants to businesses to bars to shops to health care providers. Readers are encouraged to write-in votes to identify local companies they believe provide premium service to their customers and community, while making the Bethesda area a great place to live, work, and play.

We are proud to say the 2023 Best of Bethesda: Best In-Home Care Provider award marks the 8th year Family & Nursing Care has been voted for this honor. We are humbled and honored to receive this distinction as it’s public recognition like this that enables us to reach out and provide support to even more clients.

We would like to thank the clients, Caregivers, and professionals with whom we are privileged to interact. By placing your trust in us and allowing us to continue our valuable work, we can keep moving forward in making a difference in someone’s life every day!

Kelly Salb, Vice President, Client Services, Named to Aging Media Network’s Future Leaders Class of 2022

Posted on by dcadmin

Kelly Salb, Director of Client Services, Named to Aging Media Network’s Future Leaders Class of 2022
We are so proud of Kelly Salb, LBSW, Family & Nursing Care’s Vice President, Client Services, who was named to Aging Media Network’s Home Health & Home Care Future Leaders Class of 2022. Kelly works tirelessly on behalf of the clients she serves and is a true partner to the professionals she works with. Read more about this prestigious award here.

Kelly has learned over the course of her career that it’s important to meet people where they are in order to provide a better overall experience.  Read more of Kelly’s interview here.

To become a Future Leader, an individual is nominated by their peers. The candidate must be a high-performing employee who is 40 years old or younger, a passionate worker who knows how to put vision into action, and an advocate for seniors and the committed professionals who ensure their well-being. Please join us in congratulating Kelly on this amazing and well-deserved accomplishment!

Client Spotlight: Phyllis Sheerin Ross

Posted on by Risa Margulies

Phyllis Sheerin Ross is full of gratitude for the big and small beauty each day has to offer, like watching the sun rise with a steaming hot cup of coffee, surprise calls from friends, spending time with her family, and relaxing at home while listening to her favorite tunes that can range anywhere from a violin concerto to old time rock and roll.

When reflecting on the favorite year of her life, Phyllis recalls 1961 and her first real job as a Correspondent for Book of the Month Club in New York City. Even though the job had its share of learning curves, Phyllis thinks back to her first apartment in Greenwich Village – a converted hotel room with only a hot plate to cook on – with pride as it was a symbol of independence and an exciting time to grow and thrive in adulthood. She recounts getting her morning bagel and being so happy that she could tip the server, as well as making forever friends in the Village, including her future husband, Earl.

Though long past that New York rush era in her life, through Family & Nursing Care, Phyllis is able to maintain her independence with the support of a Caregiver who provides companionship to admire today’s joys, re-live fond memories, and lean on in tougher times. When Phyllis first met her Caregiver, Selam, her beloved cat Bugsy was feeling a bit shy. He hid under the bed, and it took some sweet talking and crunchy cat treats to get him out of his shell. Now that initial reticence feels like a distant memory. Bugsy is like a teenager in love when it comes to Selam, constantly nuzzling up to her and purring. Phyllis sees her Caregiver as a vital part of her family now and the trio continues to make so many new memories together.

As we head into 2024, Phyllis says her only resolution this year is to abide by John Wesley’s (1707-1791) “Rule of Conduct”:

Do all the good you can,

By all the means you can,

In all the ways you can,

In all the places you can,

At all the times you can,

To all the people you can,

As long as ever you can.

 

Family & Nursing Care Awarded with the 2022 NBRI Circle of Excellence Award

Posted on by dcadmin

NBRI Circle of Excellence SealFamily & Nursing Care is thrilled to have been recognized with the National Business Research Institute’s (NBRI) Circle of Excellence Award for the seventh consecutive year. This prestigious award recognizes outstanding achievements in Customer, Staff, and Caregiver Satisfaction based on data gathered from 2021 annual surveys of Caregivers, staff, and clients.

The data collected from the survey helps our team understand the experiences of our clients and their Caregivers and allows us to identify areas of excellence, in addition to opportunities for growth and improvement. With a focus on delivering the best client, Caregiver, and staff experience, this validation is meaningful to Family & Nursing Care, and we are proud to share:

  • Caregivers categorized all 10 topics addressed in the survey as strengths, with Technology and Benefits & Compensation seeing a significant increase in satisfaction over the 2020 survey results. Additionally, 94% of respondents answered that “Overall, I like being a caregiver with Family & Nursing Care.”
  • This year, we added an office staff survey gauging 14 different areas. Our office staff identified all 14 areas as strengths, with Values & Vison and Supervision performing at a best-in-class level of 90% or above satisfaction rating.
  • Clients expressed 94% satisfaction with the initial intake process, and 96% of respondents answered that they would recommend Family & Nursing Care to a friend or family member.

Family & Nursing Care embraces the best practice of continually assessing customer and worker experiences (including staff and Caregivers for Family & Nursing Care) and targeting the variables that drive these experiences to provide Family & Nursing Care with the keen insight and actions necessary for the continuous improvement of client, staff, and Caregiver thinking, behavior, and experience.