“She (Client Services Manager Kelly) exceeded all of our expectations of your services by coordinating, communicating with, and advising us and our CNAs in an effective, informative, and timely manner.”
– Jonathan W. and Madelyn A., client’s children

It is both challenging and emotionally draining to find exceptional care. It’s difficult to do it alone—and with our Client Services Managers, you won’t have to.

Family & Nursing Care provides clients with a dedicated Client Services Manager, who will be the primary point of contact for all your home care needs, both practical and emotional.

Your Client Services Manager (CSM):

•  Has a high level of training to serve as a liaison to families, professionals, and clients every step of the way; we’ll stick by your side to make sure what needs to get done does.
• Visits clients in the hospital and helps with a smooth transition home; it’s so nice to see a friendly face.
• Makes personal visits in the comfort of your home; a cup of tea and a warm blanket go a long way.
• Takes the time to listen and get to know you personally; by building a close relationship, the CSM better understands your specific situation.
• Maintains ongoing communication with clients and their families, and any professionals involved to make sure we exceed your expectations.
• Facilitates additional resources to guide you through the challenges you may face as your loved one’s needs change.
•  Is ready to talk to you about schedule changes, concerns, compliments, questions…whatever you need.

“Amanda, my Client Services Manager, not only asked about my mom’s physical condition, but also about her personality, and her likes and dislikes. Amanda made me feel like my mom was a unique person, and not just a nameless, faceless client.”
– Lisa K., adult daughter

“Talking to Karin [Family & Nursing Care’s Long Term Care Insurance Manager] was a blessing. From the first conversation, I felt heard and taken care of. Karin is helping to make sure my long-term care benefits can be used to provide care for my wife.”

–Nathaniel W., client’s spouse

Read more here

Family & Nursing Care Select assists clients with getting their reimbursements from their Long-Term Care Insurance (LTCI) carrier by submitting supportive claim documentation directly to a client’s LTCI company.

Our specialized support allows us to advocate on your behalf.

We believe it is our job to ease your mind and present solutions to your challenges—not cause you more paperwork and aggravation.

LTCI policies reimburse policyholders either a daily, weekly, or monthly maximum amount for home care to assist them with activities of daily living. Some policies will also have a benefit for home care if your loved one is diagnosed with a cognitive impairment, such as dementia or Alzheimer’s. While private duty services from Caregivers from Family & Nursing Care (both Classic and Select options) are not eligible for reimbursement from Medicare, Medicaid, or general health insurance, most LTCI policies reimburse their policyholders for these private duty services.

Family & Nursing Care offers and recommends a conference call between the client, the LTCI company and a member of Family & Nursing Care Select’s Long-Term Care Insurance Team to support clients in getting a full understanding of the criteria, benefits, policy holder responsibilities, and next steps for a successful and smooth experience with the claims process. The client is responsible to pay the cost of any claims not covered by LTCI.

As a pioneer in the home care industry, we know what it takes to make the right client and Caregiver match—and what clients and their families desire and deserve.

Read more about our mission & history

Every day we are amazed at the caliber of our industry partners, referral sources, and this community. Click here to see a few of our associations, affiliations, and awards. They say you are judged by the company you keep…and we are surrounded by the best.

Established in 2008 by Family & Nursing Care’s founder Sandy Kursban, the Family & Nursing Care Foundation is a fund of the Greater Washington Community Foundation that supports older adults in two very important ways: (1) Awarding grants to community partners to help lower-income older adults gain access to home care. (2) Providing scholarships for students to pursue a career as a Caregiver.

Family & Nursing Care believes that we all can contribute to protecting the environment through good stewardship practices. In order to be responsible stewards, the company has implemented initiatives and encourages all employees to take additional actions as they see fit.

In 2014, we were certified as a “green business” in Montgomery County, MD, and in 2015 we were accepted into the Maryland Green Business Registry, distinctions we continue to hold.

For more information on Family & Nursing Care’s caregiving services, call 800-588-0517 or email us.