Partnership in Practice: The Impact of Support in the First 48 Hours Post Hospital Discharge

Hospital emergency drop off signRecognizing a real need for post hospital discharge support for older adult patients, Family & Nursing Care and Suburban Hospital partnered on a pilot program to evaluate the impact of a free shift of home care during the first 48 hours after hospital discharge. The goal was to evaluate the impact on readmissions to the hospital, as well as to break down the barriers of home care to those resistant to having care at home.

Mitch Markowitz, Vice President, Business Development at Family & Nursing Care and Margie Hackett, Transition Guide Nurse Manager at Suburban Hospital will be co-presenting on their learnings from the pilot program at the upcoming Lifespan Network Annual Conference and Expo in Ocean City, Maryland.

September 28th – October 1st, join them at the conference to hear more about the overall program and its results, including pivotal information on how the outcomes of the pilot group differed from those that declined service.

Based on their findings, Mitch and Margie will present a best practice for maximizing conversations about home care prior to hospital discharge and help audience members understand the real gaps between discharge and the start of Medicare Home Health services.

Click here to learn more and register for the conference.

Summer is Over, but the Thermometer Keeps Rising

COVID Vaccination thermometerOur efforts to get Caregivers vaccinated against COVID-19

Each week during our full staff stand-up meeting, we discuss the metrics that are most important to our business. In January 2021, we added a new metric – one that has grabbed everyone’s attention because it is related to the safety and well-being of Caregivers, clients and their loved ones. This metric is a thermometer that tracks how many Caregivers we’ve collected COVID-19 vaccine records from.

When COVID-19 vaccines became available across the country earlier this year, we knew we had our work cut out for us with our goal to get every one of the over 1,300 Caregivers affiliated with Family & Nursing Care vaccinated. We also knew that we simply could not stop short of our goal because the stakes were too high. So, we strategized, planned, organized, strategized even more, implemented our plan and revised our strategy along the way to keep up with the changing landscape of vaccine availability.

How we did it:

We communicated. We emailed and texted about the importance of the COVID-19 vaccination, the safety and effectiveness of vaccines, and the requests from clients and Senior Living Communities to only work with vaccinated Caregivers. We put together a video of interviews with several Caregivers who were early adopters of the vaccine, to convince their peers to get vaccinated as well.  We increased the frequency of our Caregiver communications with most of the topics emphasizing the vital importance of getting vaccinated.

We incentivized. At our Caregiver Appreciation Event in June, we held a special raffle with multiple $250 and $100 gift cards for Caregivers who had submitted a vaccine record.

We reached out. In 2020, we hired a team of full-time employees whose sole responsibilities were dedicated to reaching out to Caregivers to stay on top of their need for regular COVID-19 testing.  We asked this team to add Caregiver vaccine outreach to their list of duties. These team members call Caregivers daily to talk with them individually about getting vaccinated, educate those apprehensive to get vaccinated, help them find places to get the vaccine, and follow up with them to make sure they get both their first and second doses (where applicable). Our Caregiver Coordinating and Caregiver Services departments also spent extensive time talking one-on-one with Caregivers about the importance of getting vaccinated.

With these combined efforts, we’ve made great strides in reaching our goal to get every Caregiver vaccinated. While we haven’t accomplished our goal just yet, the finish line is very much within sight.

With over 1200 Caregivers now vaccinated, our staff recently took some time to reflect on our efforts. “What do you think helped us get this many Caregivers vaccinated?” asked President, Jeff Zukerman. The answers came in rapid succession. “Communication!” “The raffle!” “Personal outreach!” “The video!”. Neal Kursban, our CEO, added, “It’s a combination of all our efforts.  The enormous commitment and investment of time is our moral imperative to keep doing everything we can to keep clients and Caregivers as safe as possible. Thank you to everyone who has played a role in our success here at Family & Nursing Care.”

Elder Fraud Education and Reporting Resources

Credit CardsElder fraud is a growing problem, and scams targeting seniors are prevalent and costly. The FBI estimates that the millions of older Americans who fall victim to some type of financial fraud each year lose more than $3 billion to fraudsters. 

Seniors are often targeted because they tend to be trusting and polite and are likely to have financial savings, own a home, and have good credit – making them very attractive to scammers. Additionally, seniors may be less inclined to report fraud because they don’t know how, or they may be embarrassed by having been scammed, or concerned that their relatives will lose confidence in their abilities to manage their own financial affairs.

Seniors, as well as those who have a hand in caring for an older loved one, should be informed on how to spot, handle and report elder fraud schemes.

Below are some resources for elder fraud education. We share similar resources with Caregivers so they know how to spot potential signs of fraud when caring for their clients. 

Educational Resources 

How to Report Elder Fraud 

If you believe you or someone you know may have been a victim of elder fraud, there is help and support available: 

  • Get free help from the U.S. Department of Justice’s National Elder Fraud Hotline by calling 833-FRAUD-11 (833-372-8311), Monday – Friday, 10:00 a.m. – 6:00 p.m. ET. You will be connected to a case manager that will walk with you through the reporting process. 
  • Contact your local FBI field office or submit a tip online. You can also file a complaint with the FBI’s Internet Crime Complaint Center. 
  • The Federal Trade Commission (FTC) asks all citizens to report anything you think may be a fraud, scam, or bad business practice at reportfraud.ftc.gov. If you or a loved one has been a victim of identity theft, report it to the FTC at IdentityTheft.gov. 

Meet Natalie Blickman, Born Helper

Natalie Blickman HeadshotNatalie Blickman is a born helper. Since she was young, she knew she wanted to dedicate her life to a career taking care of others – a spirit that shines through in everything she does for both Family & Nursing Care clients and her teammates. 

As a Client Services Manager, Natalie always goes above and beyond to make a personal connection with clients, ensuring not only that she’s addressing all of their needs, but also that she’s serving as a consistent, supportive, and accommodating presence for them and their families. She is always on the lookout for new educational opportunities to deepen her expertise in the field and continuously bring new and valuable resources to clients. 

Throughout the COVID-19 pandemic, Natalie has been an exemplary team player, offering her time as a back up to Family & Nursing Care partner home care agencies to ensure that clients were well cared for – a level of dedication that led one client’s daughter to call Natalie “a terrific representative of a business that is so important to our lives during this time.” She also frequently offers to assist the Family & Nursing Care nights and weekends Client Services Management team. 

No matter what she’s doing on any given day, you can rest assured that Natalie is always finding a way to help her clients, co-workers, and community. 

Continuity of Care to Meet Client and Caregiver Needs

Alarm clock and flowersEvery client’s care needs are unique — starting with the amount of time per day or week they receive care. Care needs can range from a few short hours a day to 24/7, and Family & Nursing Care strives to provide access to the most affordable, consistent, and compassionate care for every client.

We often hear from clients and their loved ones that they appreciate having the fewest number of Caregivers providing care, but at the same time, clients often have home care needs that exceed 40 hours per week.

Caregivers who are Family & Nursing Care employees (Select) already typically earn on average $3 more per hour than what they would earn at other home care companies in our market. Even so Caregivers frequently tell us they’d like to work more than 40 hours a week at one job to have the opportunity to increase their income without having to work at multiple jobs. As a leader in the home care industry focused on attracting and retaining the very best Caregivers and exceeding client expectations for quality and continuity of care, we’ve found a way to meet the needs of both clients and Caregivers.

Family and Nursing Care Select does not limit Caregiver hours to 40 per week – and we don’t pass on overtime costs to clients. Instead, we absorb those costs internally.

With Family & Nursing Care Classic, because the Caregivers are independent contractors, we are able to refer Caregivers who typically earn a higher wage and will work longer hours for their clients without overtime rates being charged to the clients.

Whether working with Family & Nursing Care Classic or Family & Nursing Care Select, Caregivers are free to consistently work longer hours with the same clients, allowing caregivers to become experts in a particular client’s needs to provide them with superior care while at the same time earning more money. In addition, older adults benefit from having fewer Caregivers in and out of their home and more certainty in their days, which can improve their sleep schedule and reduce stress and anxiety.

Roderick and Sally French receive “Couple Care” from Family & Nursing Care Select. A Caregiver provides Roderick with meals and housekeeping during the day, while Sally receives 24/7 care.  Throughout the week, Sally’s round-the-clock needs are staffed by only three Caregivers. Roderick says that the continued affordability and consistency of care that Sally receives is an important aspect of her care that he doesn’t take for granted. “When an older person needs 24/7 care it’s critical to be comfortable with the Caregivers and have confidence in their abilities. Building that rapport with just a few trusted Caregivers becomes even more crucial over time as the care needs continue,” says Roderick. “We are grateful to Family & Nursing Care for being very cognizant of this need and for making a real effort to provide us with this affordable, consistent care.”

Family and Nursing Care is proud to help our clients age comfortably, and continuity of care is a big part of how we do it.

If you’re searching for a Caregiver who will treat your loved ones like one of their own, contact us today – we’d love to help ensure your family members receive the care they deserve, no matter how much care they need.

Meet Amanda Schwaninger, a True Team Player

Amanda Schwaninger HeadshotKeeping our clients and Caregivers safe during the COVID-19 pandemic has been a team effort – and nobody knows that better than Client Services Manager (CSM) Amanda Schwaninger. When the pandemic first spread across the country and Personal Protective Equipment (PPE) quickly became sparce, Amanda led the charge to secure and distribute over 600 masks to clients and Caregivers. On top of this, Amanda was a true team player, shifting her schedule and working alternate hours to accommodate client and Caregiver needs.

Amanda has been a CSM for the D.C.-based Forest Hills Senior Living Community and their Forest Side Memory Care facility since November 2011, working in Family & Nursing Care’s onsite office. She also acts as our CSM for Compassionate Care for Seniors and Aging Network Services, ensuring clients in these care management groups receive the assistance and support they need to lead healthy, happy lives.

Amanda also enjoys seeing her clients during home visits, where she gets to know them on a personal level to find the best ways to support them and their care needs.

Staying Safe in Warm Weather

Park on a nice sunny dayAs families get ready to reconnect under sunny skies, it’s important to make sure older family members are protected from extreme heat. For older adults, warmer temperatures present additional challenges that can be detrimental to their health. Family & Nursing Care Caregivers can be on hand to help prevent and respond quickly to warm-weather health issues that arise – here are some of the things they can do to keep your loved ones safe during the heat of summer:

  • Hydration: Hydration is key in the summer, especially for older adults. Caregivers can make it easier for clients to drink plenty of fluids during hot summer days by making sure there is plenty of cool water to drink both in the home and when they are outside, and by reminding them to drink.
  • Proper attire: The best clothing for summer is light weight and made of natural materials like cotton or linen. These materials tend to be more comfortable and help our bodies stay cool. Before outings, Caregivers can help ensure their clients are wearing weather-appropriate clothes and have sunglasses and a hat with them to protect from sunburns, irritated eyes, glaucoma-related sensitivities, skin cancers, and more.
  • Heatstroke: Older adults have a harder time regulating their body temperature, making them more prone to heat stroke, which can be very dangerous. In extreme heat, Caregivers can help their clients avoid serious issues by watching for changes in their condition which can be precursors to heatstroke. Common signs of heat stroke include a body temperature over 104 degrees, headaches, nausea, not sweating in spite of heat, dry or flushed skin, and fainting. If you notice anyone — especially older adults — with these symptoms, get them to a cooler indoor space, have them lie down, put ice packs on their body, and call 911.
  • Mobility Issues: Even normal day-to-day activities require more energy in the summer heat, making it easier to get tired quickly. For older adults who have mobility issues, this problem is exacerbated. Caregivers can provide mobility support to your loved ones, ensuring they enjoy outdoor weather and don’t get too tired while out and about.

For more information on how we can help your older loved ones stay safe in any weather, contact us!

Spring Cleaning? Don’t Forget the Medicine Cabinet!

By Lisa Shepet, Director of Nursing, Family & Nursing Care Select

Medicine Cabinet

It’s that time of year again: the days are getting longer and the weather is getting warmer. Spring has officially arrived and with it comes the time-honored tradition of spring cleaning.

Whether your plans consist of a full deep clean, some quick tidying up, or none of the above, chances are your medicine cabinet could use a good once-over. Here are some important safety tips to keep in mind as you extend spring cleaning to your medicine cabinet:

  • Check the dates. Examine everything in your medicine cabinet, including ointments, supplements, and vitamins. Discard any item that is beyond the expiration date. Many medications lose their effectiveness after the expiration date and some become toxic.
  • Follow the one-year rule. For all medications (prescription as well as over-the-counter), discard any medications that are more than one year old.
  • Dispose of any items that have changed color, smell, or taste. This includes any colors that have faded because they may have been exposed to too much light.
  • Discard unmarked containers. If something is no longer in its original container and cannot be identified, get rid of it. In the future, always keep medications in their original containers so that you can easily recognize every medication. This includes ointments, which can easily be mistaken for creams.
  • Be careful about throwing out medication. Because of the potential harm to the environment, it is not recommended to simply throw out medications or flush them down the toilet. Properly dispose of medication by placing it in a sealable bag, adding kitty litter or coffee grinds to make the bag unappealing for children or animals to eat, and throwing it in the trash. Remember to remove any identifying information from pill bottles before recycling. Additionally, some pharmacies like CVS and Walgreens have safe medication disposal kiosks that provide a safe and convenient way to dispose of unwanted, unused, or expired medication at no cost.
  • Consider relocating your medicine cabinet. Many people don’t realize that the bathroom cabinet is not the best place to store medication because of temperature and humidity changes that occur while showering. Medications should be kept in a cool, dry place, away from children. Consider a drawer in your dresser or a lock box in your closet.
  • Do not give medications to friends. Doctors prescribe drugs based on a person’s specific symptoms and medical history. A drug that works for you could be dangerous for someone else.
  • Lean on Family & Nursing Care for help. Family & Nursing Care offers several medication related services. For both Family & Nursing Care Classic and Select clients, Caregivers can remind you when it’s time to take medications. Family & Nursing Care Select clients can also benefit from services including pill box fills and medication administration.